Technical Support
Outstanding customer support
Here at Antrica, we pride ourselves on delivering outstanding one-to-one technical customer support, so if you need any assistance, please contact our team using the information below.
If you are looking for a product user guide / manual / firmware or application note, you’ll find these under the ‘downloads’ tab on the relevant product page.
If you wish to contact a member of our technical team, please email us support@antrica.com (which will raise a support ticket) or call us on +44(0)1628626098 and ask for ‘Technical Support” .
ANTRICA 'GOES GREEN' - SINGLE USE PLASTIC ZERO "usage" POLICY
We at Antrica are constantly assessing ways of reducing our environmental footprint. In our packaging, we are proud to only use recyclable and bio-degradable materials and we have managed to eliminate all single-use plastics from our products.
We also use a dedicated delivery company to reduce the amount of Co2 emissions, reduce paper usage in our offices, and go digital wherever we can.
Our core values as a business include supporting our employees and their families today and in the future, and leaving behind a minimal environmental footprint is fundamental to that future.
frequently asked questions
Explore some of our most commonly asked questions. Can’t find what you’re looking for? Get in touch.
The ANT-3xxxx range is fully ONVIF Profile S & G Compliant.
A fully ONVIF encoder will 100% work as ONVIF guarantees compatibility (ANT-3XXXX range). However, if you need a ‘view only’ stream and can live without ONVIF discovery then we have the ANT-2XXX range which can sometimes integrate. We can provide a public IP stream for you to test if you need.
Yes, we do for larger projects. We also offer a remote way of testing the stream’s integration.
Any H.265 option will be suitable.
The ANT-36100, as it has alarm/serial data controls, as well as PoE, and is a more industrial-type decoder.
Yes. Providing you have anti-static handling procedures in place, these can be used in any applications where it can be ‘housed’.
Yes and no. Any decoding and re-encoding potentially reduces the quality, but using sufficiently high bit rates will allow the quality to look as good as the original.
Yes, these are intended to be low-latency wireless links with Video in and Video out.
Some of our decoders don’t have HD-SDI as an output. These converters offer a solution to have an HD-SDI output when required.
Antrica UK
Our Antrica main head office is based in the UK and operates on GMT +0hrs / BST hours.
Outside of these business hours please get in touch using the contact form opposite or email sales@antrica.com for purchase enquiries or support@antrica.com for technical support enquiries.
We will respond first thing the next working day.
Head office UK, Europe & the rest of the world
- Antrica UK
- Unit 2, Mare Lane Business Park, Howe Ln, Binfield RG42 5QP
- sales@antrica.com
- +44 (0)1628 626098
Resellers
We have resellers globally who it may be more suitable to deal with on your local time zone. Please click the button below to visit our reseller page and find your local reseller using our map.