Returns & RMA’s

If you need to return an Antrica product, please follow the steps outlined below.

Return a product

If you need to return a product, please contact us first and let us know the issue you are having.

Either email us support@antrica.com or call +44(0)1628 626 098 .

We can hopefully either help resolve it but if not you can then use this form to complete the return.

World-wide specialist, manufacturer & supplier of video encoders and decoders

Antrica is an industry leading manufacturer and supplier of hardware video encoders & decoders and have been a well-known name in this industry for 15 years.

We are specialists in this niche video over IP industry and supply to a range of markets worldwide. Our products are set apart from the competition in terms of reliability, performance, integration and compatibility.

frequently asked questions

Explore some of our most commonly asked questions. Can’t find what you’re looking for? Get in touch.

The ANT-3xxxx range is fully ONVIF Profile S & G Compliant.

 

A fully ONVIF encoder will 100% work as ONVIF guarantees compatibility (ANT-3XXXX range). However, if you need a ‘view only’ stream and can live without ONVIF discovery then we have the ANT-2XXX range which can sometimes integrate. We can provide a public IP stream for you to test if you need.

Yes, we do for larger projects. We also offer a remote way of testing the stream’s integration.

Any H.265 option will be suitable.

The ANT-36100, as it has alarm/serial data controls, as well as PoE, and is a more industrial-type decoder.

Yes. Providing you have anti-static handling procedures in place, these can be used in any applications where it can be ‘housed’.

This is due to the fact we use low bit rates and compression, so we need at least 1-2 frames for encoding. Decoders need buffering to work, so most latency is in the decoder end.

Yes and no. Any decoding and re-encoding potentially reduces the quality, but using sufficiently high bit rates will allow the quality to look as good as the original.

Yes, these are intended to be low-latency wireless links with Video in and Video out.

Some of our decoders don’t have HD-SDI as an output. These converters offer a solution to have an HD-SDI output when required.

Antrica UK

Our Antrica main head office is based in the UK and operates on GMT +0hrs / BST hours.

Outside of these business hours please get in touch using the contact form opposite or email sales@antrica.com for purchase enquiries or support@antrica.com for technical support enquiries.

We will respond first thing the next working day.

Head office UK, Europe & the rest of the world

Resellers

We have resellers globally who it may be more suitable to deal with on your local time zone. Please click the button below to visit our reseller page and find your local reseller using our map.

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